2019 NACM Midyear Conference

10 February - 12 February • Little Rock Marriott
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Agenda

  • 10 February
  • 11 February
  • 12 February

Conference Registration and Information

01:00 PM 06:00 PM

Host Orientation

04:30 PM 05:00 PM

ECP Welcome Reception

05:00 PM 06:00 PM

Welcome Reception

06:00 PM 07:30 PM

Conference Registration and Information

07:00 AM 05:00 PM

Dr Is In

08:00 AM 05:00 PM

Conference Welcome

08:15 AM 08:30 AM

Plenary: Click, don’t Clash: Navigating the future of work with one common language

08:30 AM 09:30 AM

Suzanne Vickberg

Networking Break

09:30 AM 09:45 AM

Artificial Intelligence and the Future of Courts

09:45 AM 10:45 AM

Court Responses to Opioid Crisis

09:45 AM 10:45 AM

Plenary Follow-Up:

09:45 AM 10:45 AM

Suzanne Vickberg

Sponsor Session

09:45 AM 10:45 AM

Exhibit Show

10:30 AM 02:30 PM

Exhibit Show Lunch

12:00 PM 01:00 PM

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM

Brett Buckley

JC Jennifer Creighton

Robyn Mazur

Rigorous Evaluation in the Law? Never!... But Wait, Maybe So!

02:30 PM 03:30 PM

Renee Danser

Court Resource Center - Advancing Seattle Municipal Court

02:30 PM 03:30 PM

CB Carol  Bell-Daniel

Sponsor Session

02:30 PM 03:30 PM

SIG #1

04:00 PM 05:00 PM

SIG #2

04:00 PM 05:00 PM

SIG #3

04:00 PM 05:00 PM

Conference Registration and Information

07:30 AM 12:00 PM

Dr Is In

08:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM

Daily Announcements

08:15 AM 08:30 AM

Plenary: Change your Day, Not your Life!

08:30 AM 09:30 AM

Andy Core

Networking Break

09:30 AM 09:45 AM

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM

Arlethia Howard

Emily LaGratta

Plenary Follow-up: Production Under Stress

09:45 AM 10:45 AM

Andy Core

Extending the Core to your Court: Accountability and Court Performance

09:45 AM 10:45 AM

Incubating Innovation in Alaska and Hawaii

09:45 AM 10:45 AM

Networking Break

10:45 AM 11:00 AM

Extending the Core to your Court: Workforce Management

11:00 AM 12:00 PM

Eric Brown

Mindy Masias

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM

Edward Friedland

Jordan Prince

18 Ways Courts Should Use Technology to Serve Their Customer

11:00 AM 12:00 PM

New Opportunities for the Extraction and Redaction of Data

11:00 AM 12:00 PM

Lunch

12:00 PM 12:30 PM

Plenary: The Power of One

12:30 PM 01:30 PM

Sybil  Jordan Hampton

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM

Lisa  Fusik

JG Judah Garber

Jason  Schwartz

Data Driven Decision Making

01:45 PM 02:45 PM

Diane Robinson

Intention: A Researched Based Practice To Organize and Achieve Goals

01:45 PM 02:45 PM

Matt Knight

Ed Session 4

01:45 PM 02:45 PM

Networking Break

02:45 PM 03:00 PM

Plenary: Living Our Best Lives- Innovative Solutions for Success

03:00 PM 04:00 PM

Matt Knight

Speakers

CB
Carol Bell-Daniel
Probation Manager
Seattle Municipal Court
Eric Brown
Chief Human Resources Officer
Colorado Judicial Branch
Brett Buckley
Presiding Judge
Thurston County District Court
Andy Core
Author/Speaker
JC
Jennifer Creighton
Court Administrator
Thurston County District Court
Renee Danser
Associate Director of Research and Strategic Partnerships
Access to Justice Lab at Harvard Law School
Edward Friedland
District Executive
U.S. District Court for the Southern District of New York (SDNY)
Lisa Fusik
14A District Courts in Washtenaw County, Michigan
JG
Judah Garber
Friend of the Court
Washtenaw County Trial Court
Arlethia Howard
Borough Chief Clerk
Manhattan Criminal Court
Sybil Jordan Hampton
Matt Knight
Director of Education
Community Mental Health Center
Emily LaGratta
Deputy Director of Training & Technical Assistance. Director of Procedural Justice Initiatives
Center for Court Innovation
Mindy Masias
Chief of Staff
Colorado Judicial Department
Robyn Mazur
Director of Gender and Justice Initiatives
Center for Court Innovation
Jordan Prince
Special Assistant to the District Executive
United States District Court for the Southern District of New York
Diane Robinson
Director of Research and Justice Statistics
Arkansas Administrative Office of the Courts
Jason Schwartz
Clinical Director
Dawn Farm
Suzanne Vickberg
Social-Personality Psychologist
Deloitte's Greenhouse Experience Team

The NACM Board

Paul DeLosh
President
Will Simmons
President-Elect
Tracy (T.J.) BeMent
Vice President
Kathy Griffin
Secretary-Treasurer
Vicky Carlson
Immediate Past President
Charleston Carter
Director
Michelle Dunivan
Director
Julie Dybas
Director
Frank Hardester
Director
Greg Lambard
Director
Tina Mattison
Director
Rick Pierce
Director
Alyce Roberts
Director
Angie VanSchoick
Director
CB

Carol Bell-Daniel

Probation Manager
Seattle Municipal Court
Carol has served the citizens of Seattle, Washington for over 15 years. Over the years, Carol has held multiple positions with increased responsibilities beginning as a Probation Counselor; she went on to become a Program Coordinator managing the Community Service & Work Crew Programs for the Court.In 2008, she again promoted to Probation Division Manager where she has oversight of the Courts Community Court Program, Pre-Trial Diversion Program, Work Crew & Community Service as well as the general Probation Unit. In 2015, she her team received the Seattle Management Association for Public Service Leadership and was 1 of 16 individuals selected to participate in the Mayor’s 2016 Inaugural City Leadership Academy. She holds a Bachelor’s Degree in Society & Justice and a Master of Public Administration from the University of Washington.

She presently manages 4 Specialty Court Programs and the Court’s Community Resource Center.

11 February

Court Resource Center - Advancing Seattle Municipal Court

02:30 PM 03:30 PM Miller

Eric Brown

Chief Human Resources Officer
Colorado Judicial Branch
Eric D. Brown currently works for the Colorado Judicial Branch as the Chief Human Resource Officer. Eric has 24 years of experience in the human resource and training field. Eric joined the Colorado Judicial Branch in 2004 and before joining the court he worked as Vice President of Human Resources for Preferred Capital Corporation, Director of Human Resources at EchoStar Communications and was the US/Asia Human Resource Manager for Eurlologic/Adaptec Data Storage Systems. Eric Brown’s work has sent him across the globe working in the field of Human Resources both as a consultant and speaker on Human Resource topics. Eric has worked on court consulting in an advisory role in over 20 states and territories, the Navajo nation, and 6 different countries. Eric has also worked as a consultant for Samsung Electronics, LG Electronics, and Adaptec Storage Systems. Eric Brown holds a Master’s degree in Human Resources from Leicester University and a Bachelor’s degree from the University of Nevada and International Relations from the University of Edinburgh. Eric has also been awarded certifications from Columbia University, The Neuro-Leadership Institute, NYU, Darden at the University of Virginia and the University of Texas. Eric is also a graduate of the Kennedy School of Government, Leadership Program at Harvard University. Eric is an avid runner and skier, having completed 12 marathons on 5 continents and skied all over the world including the Himalayas and Alaska.

12 February

Extending the Core to your Court: Workforce Management

11:00 AM 12:00 PM Izard

Brett Buckley

Presiding Judge
Thurston County District Court
Judge Brett Buckley is currently Presiding Judge at Thurston County District Court.He also serves as presiding judge for Thurston County Mental Health Court and Thurston County Veterans Court. He is a faculty member of the Washington State Judicial College.Judge Buckley has served on the District and Municipal Court Judges’ Association (DMCJA), DMCJA Legislative Committee, the Board for Judicial Administration Court Security Committee, Thurston County Domestic Violence Judicial Task Force and Thurston County Court Security Committee.

Judge Buckley is a Commandant’s List graduate of the Judge Advocate General’s School and has served as Trial and Senior Defense Counsel in the US Army. He received his A.B., cum laude, from Bowdoin College, and his J.D. from Northwestern School of Law.
Brett Buckley was selected as “2008 Judge of the Year” by the Misdemeanant Corrections Association. He received the President’s Award from DMCJA in 2009.

11 February

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM

Andy Core

Author/Speaker
Andy Core is a credentialed, award-winning thought leader on increasing employee engagement, productivity, and wellness motivation. His talent lies in helping hard-working, conscientious adults thrive at work and in their personal lives. Core has spent the past 15 years researching ways to become better equipped to thrive in today’s hectic society. By doing so, he helps organizations build teams that cost less, have better attitudes, and accomplish more.

Awards & Acclaim
  • Voted Top5 Global Health/Healthcare Speakers for 2012
  • Voted Top 100 Productivity Experts to follow on Twitter for 2014 (#33)
  • Co-host of the PBS affiliate television show “Fighting Fat”
  • Awarded the 2005 Arkansas Governor's Outstanding Individual Leader in Fitness

Books
  • Change Your Day, Not Your Life – A realistic guide to sustained motivation, more productivity and the art of working well (Release date: March 11, 2014)
  • Healthy Motivation – a little inspiration for your day
  • Master Your Body – the no-equipment necessary complete fitness program

Credentials
  • B.S. Biology
  • M.S. Human Performance

12 February

Plenary: Change your Day, Not your Life!

08:30 AM 09:30 AM Salon AB

12 February

Plenary Follow-up: Production Under Stress

09:45 AM 10:45 AM Caraways

JC

Jennifer Creighton

Court Administrator
Thurston County District Court
Jennifer Creighton is currently Court Administrator at Thurston County District Court.She is a member of the District and Municipal Court Managers Association, where she serves on the jury diversity task force and the electronic citations workgroup. She completed her certified court manager certification in 2016.

Prior to joining Thurston District Court, Jennifer worked for the Washington State Administrative Office of the Courts, holding various positions including Deputy Director for Information Services, Court Services Manager, and manager of the data and business intelligence groups.She is a graduate of the University of Washington, with degrees in economics and German.

11 February

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM

Renee Danser

Associate Director of Research and Strategic Partnerships
Access to Justice Lab at Harvard Law School
Drawing on her knowledge of justice system operations and the pressures on the justice system, Ms. Danser joined the Access to Justice Lab at Harvard Law School to incorporate rigorous research into improving access to justice. Ms. Danser believes that for our research to be impactful, we must recognize the strengths and weaknesses of the communities reviewing and incorporating it. Using her court management and non-profit leadership experience, Ms. Danser encourages courts and the justice community to think about their needs and the needs of their users and how to successfully balance those interests.

11 February

Rigorous Evaluation in the Law? Never!... But Wait, Maybe So!

02:30 PM 03:30 PM Caraways

Edward Friedland

District Executive
U.S. District Court for the Southern District of New York (SDNY)
Edward A. Friedland was appointed District Executive for the United States District Court for the Southern District of New York (SDNY) in 2009. In this capacity, Mr. Friedland serves as Chief Operating Officer of the Court and provides district-wide leadership, coordination, and guidance regarding finance and budget, human resources, technology,spaceandfacilities,legalaffairs,judicialcommittees,andotherDistrict-wideoperationalfunctions.Prior to joining SDNY Edward A. Friedland served as Court Executive Officer and Assistant Court Administrator for the Clark County courts inNevada.

Edward A. Friedland served as Executive Deputy Commissioner of the NY State Division of Human Rights and was responsible for the day to day operations. Mr. Friedland oversaw 14 offices throughout New York, which processed over 25,000 civil rights complaints annually.

Mr. Friedland serves as Chairman of the Town of Islip Planning Board. He is responsible for public hearings on industrial, office, retail and residential developments. The Town of Islip is the third largest township in New York with over 300,000 residents.

Mr. Received his B.A. from Hofstra University and his Juris Doctor from Touro College, Jacob D. Fuchsberg Law Center. Mr. Friedland is admitted to practice in SDNY and the State of New York.

12 February

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM Caraways

Lisa Fusik

14A District Courts in Washtenaw County, Michigan
Lisa Fusik has a Bachelor’s degree in English from Madonna University, a Master’s degree in Organizational Leadership from Concordia University and a Master’s degree in Judicial Administration from Michigan State University. She is also an alumna of the University of Michigan and their study abroad program in Florence- Go Blue! Currently, she is  working through the CCM program and is a certified instructor for Purposes and Responsibilities of Courts. 

12 February

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Izard

JG

Judah Garber

Friend of the Court
Washtenaw County Trial Court
Judah B. Garber received his AB in Psychology from Rutgers University and his JD from the University of Michigan.
He was a Friend of the Court Attorney/Referee in St. Clair county Michigan before moving to the Washtenaw County Friend of the Court in 1987. He was an Attorney/Referee/Mediator until 2001 when he was appointed Director of the Washtenaw County Friend of the Court, his current position. He was the President of the Michigan Friend of the Court Association in 2010-2011.

12 February

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Izard

Arlethia Howard

Borough Chief Clerk
Manhattan Criminal Court
Ms. Arlethia (Lisa) Howard is the Borough Chief Clerk of Manhattan Criminal Court. She has worked in the New York Unified Court System for 24 years in each of the five counties of New York City. Ms. Howard has risen through the ranks and now oversees the daily operations of one of the busiest courts in the country, working closely with the Supervising Judge on a range of initiatives, including a recent project in partnership with the Center for Court Innovation and New York City Mayor's Office of Criminal Justice to implement a variety of procedural justice interventions in the courthouse.

12 February

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM Izard

Sybil Jordan Hampton

A native of Springfield, Missouri, Dr. Hampton grew up in Little Rock, Arkansas and was member of the second class of African American students entering Little Rock Central High School in 1959. She earned the Bachelor of Arts degree in English Literature from Earlham College, Richmond, Indiana; a Master of Science in Teaching from the University of Chicago; a Master’s in Education and a Doctorate in Higher Education from Teachers College, Columbia University, New York.

Dr. Hampton served as the third president of the Winthrop Rockefeller Foundation (WRF) from October 1, 1996 to August 31, 2006. She became General Manager of the Arkansas Symphony Orchestra (ASO) in December 2006 after the untimely death of ASO’s Executive Director, William Vickery and worked in this position until the selection of a the new Executive Director in April 2007. Her latest professional pursuits center on consulting with foundations, nonprofits and colleges/universities, public speaking, and volunteering in her home community.

Prior to joining WRF, she served as Special Assistant to the President at Southwestern University, Georgetown, Texas; Assistant Dean of Student Academic Affairs in the School of Family Resources and Consumer Science at the University of Wisconsin-Madison; Contributions Manager, Education and Culture, at the GTE Corporate Foundation, Stamford, Connecticut; Assistant Dean For Academic Affairs and Instructor, at Iona College, New Rochelle, New York, Director of the Higher Education Opportunity Program, Iona College,and as an elementary school teacher at the Louis Champlain School in Chicago.

Dr. Hampton has participated in numerous professional and civic organizations over the years, including the Georgetown Foundation for Educational Excellence, the Madison Committee for the Arts, the Earlham College Board of Trustees, the Council for Advancement and Support of Education, and the Eastern Association of College Deans and Advisors of Students. She served on the national selection committees for the Presidential Scholars and the Coca-Cola Scholars.
Dr. Hampton’s awards and honors include: 2018 Distinguished Alumni Award, Teachers College, Columbia University; 2017 Award of Excellence, the Little Rock Central High School Tiger Foundation; 2013 Little Rock Central High School National Historic Site’s Soul of Humanity Award; 2005 Arkansas Black Hall of Fame Inductee; 2005 Association of Black Foundation Executives (ABFE) Lifetime Achievement Award and 14th Annual James A. Joseph Lecturer; Arkansas Region, National Conference for Community and Justice (NCCJ) Humanitarian Award, 2002; Arkansas Business Top 100 Women in Arkansas 1997, 1998, and 1999; Earlham College Outstanding Alumni Award, 1998; Woman of Achievement, Iona College, 1986; and New Rochelle , New York NAACP Education Award, 1978.

Dr. Hampton has served on the boards of the Mount Holly Cemetery Association, the Little Rock Club, the Blue and You Foundation and Arkansas Blue Cross and Blue Shield. In February 2014, the Attorney General of Arkansas appointed her to a five year term on the Arkansas Ethics Commission. She is a life member of Girls Scouts of America.

12 February

Plenary: The Power of One

12:30 PM 01:30 PM

Matt Knight

Director of Education
Community Mental Health Center
Matt Knight is a Licensed Professional Counselor with thirty years’ experience in mental health services. He is currently the Director of Education for a twenty county Community Mental health Center in Eastern and North Central Arkansas.
In addition he has been a junior and senior high public school teacher, the administrator of a private school, started two businesses, written music in Nashville, produced an award winning movie, traveled extensively as a conference speaker. He recently published his first book, Leaving Fingerprints…Tales and Lessons Learned from a (So Far) Remarkable Life.
Matthew completed his bachelor’s degree in education at Arkansas State University, a master’s degree in counseling psychology and family studies at the University of Tennessee, and pursued post graduate studies in psychology at ASU.

12 February

Intention: A Researched Based Practice To Organize and Achieve Goals

01:45 PM 02:45 PM Miller

12 February

Plenary: Living Our Best Lives- Innovative Solutions for Success

03:00 PM 04:00 PM Salon AB

Emily LaGratta

Deputy Director of Training & Technical Assistance. Director of Procedural Justice Initiatives
Center for Court Innovation
Emily LaGratta is the deputy director of training and technical assistance and director of procedural justice initiatives at the Center for Court Innovation. In this role, she leads the Center's training and technical assistance efforts on the topic of procedural justice, developing curricula and leading trainings, conducting site assessments, and helping jurisdictions to pilot site-based implementation and research projects in an effort to improve litigant perceptions of fairness. She is the author of several publications on the topic, including To Be Fair, a book of practitioner interviews, and “Measuring Perceptions of Fairness: An Evaluation Toolkit.” Before joining the technical assistance team, she was on the planning team for several New York-based initiatives, including the Brownsville Community Justice Center and Brooklyn Justice Initiatives. She is a graduate of Pomona College and the University of Wisconsin Law School.

12 February

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM Izard

Mindy Masias

Chief of Staff
Colorado Judicial Department
Mindy Masias currently serves as the Chief of Staff for the Colorado Judicial Department. Mindy spent almost 20 years as the Court’s Human Resources Director and Human Resources Manager prior to being appointed as Chief of Staff in 2014. Since 1997, she has also served on the University of Denver College of Law faculty as a Professor of Human Resources Management.
After receiving her Bachelor’s degree in Psychology from Metropolitan State College of Denver, Mindy began a career in Human Resources from 1989-2014. She holds a higher education degree from the University Of Denver College of Law.
Among her other responsibilities, Mindy has facilitated more than 1000 workshops and training sessions on Human Resources Management for courts and other government entities. Her consulting work has included assistance to courts of Nevada, Minnesota, Missouri, Nebraska, Ohio, Washington and Wyoming as well as the Bulgarian Supreme Court Reform project and the Separation of Powers Program for the Republic of Serbia and most recently court reforms for the Northern Mariana Islands Supreme Court.

12 February

Extending the Core to your Court: Workforce Management

11:00 AM 12:00 PM Izard

Robyn Mazur

Director of Gender and Justice Initiatives
Center for Court Innovation
Robyn Mazur is currently the Director of Gender and Justice Initiatives at the Center for Court Innovation in New York City.In this capacity, Robyn provides technical assistance and strategic planning advice to courts and communities who are interested in enhancing their response to violence against women and children by supplying best practice information, written materials, needs assessments, trainings and consultation.Robyn also coordinates and provides training to judges and community leaders across the U.S. and internationally on the issues of domestic violence, sexual assault, trafficking and issues affecting justice involved women and families.In her position, she has co-authored: What Makes a Domestic Violence Court Work: Lessons from New York; Domestic Violence in Rural Communities: Applying Key Principles of Domestic Violence Courtsin Smaller Jurisdictions; Responding to Human Trafficking: Lessons From An Experiment in the Bronx; and Veterans and Intimate Partner Violence: Bridging the Gaps in Specialized Court Responses. Robyn is an attorney and has extensive experience in the field of violence against women, procedural fairness and access to justice.Prior to working at the Center, she was a Staff Attorney at the National Network to End Domestic Violence and was the Staff Director of the Mayor’s Commission on Violence Against Women both in Washington, DC.She was also an attorney at the House of Ruth Shelter, Domestic Violence Legal Clinic in Baltimore, MD.

11 February

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM

Jordan Prince

Special Assistant to the District Executive
United States District Court for the Southern District of New York
Mr. Prince is the Special Assistant to the District Executive at the United States District Court for the Southern District of New York. In his role, Mr. Prince manages the Court’s public information and public outreach programs. This includes serving as the Court’s public information officer, responding to all questions from the press and public, and managing all high-profile proceedings before the Court, which have included USA v. Michael Cohen, and the PROMESA litigation. In addition, he is the Court’s liaison with the Southern District’s in- house press corps which consists of nearly 50 members of the press from over 20 different media organizations.
Mr. Prince also manages all official Court functions and events in his role of supervising public outreach programs, including overseeing visitor operations for foreign judicial delegations, mock trials, and student visits (~1,000 visitors/year).
Mr. Prince holds a B.A. in Religious Studies from American University in Washington, D.C.

12 February

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM Caraways

Diane Robinson

Director of Research and Justice Statistics
Arkansas Administrative Office of the Courts
Diane Robinson has been the Director of Research and Justice Statistics at the Arkansas Administrative Office of the Courts since 2015. Diane previously worked in the court system in Arkansas as state director of the CASA program and as the coordinator of the juvenile Court Improvement Program. Diane earned a PhD in Health Systems and Services Research at UAMS. She also has degrees from Indiana University and Texas A&M University, is a returned Peace Corps Volunteer, and is on the Conway School board.

12 February

Data Driven Decision Making

01:45 PM 02:45 PM Caraways

Jason Schwartz

Clinical Director
Dawn Farm
Jason Schwartz, LMSW, MAC has been with Dawn Farm (Ann Arbor, MI) since 1994 and has served as the Clinical Director since 1999, overseeing services throughout Dawn Farm's continuum of care -- two residential treatment sites, a non-medical detox and outreach center, adult and adolescent outpatient services, corrections outreaches and transitional housing. Jason is also a lecturer at Eastern Michigan University’s School of Social Work.

Jason's service activities include committees and boards with: The Governor’s Task Force on Child Abuse and Neglect; National Association of Social Workers; Livonia Save Our Youth Coalition; Michigan Association of Alcoholism and Drug Abuse Counselors; and Families Against Narcotics of NW Wayne County.

Jason has conducted trainings and presentations nationally and internationally. He also blogs at www.addictionrecoverynews.com and has collaborated with Mr. William White on works addressing recovery-oriented supervision, the role of love in addiction counseling, sanctuary harm, and developing a "conspiracy of hope."

12 February

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Izard

Suzanne Vickberg

Social-Personality Psychologist
Deloitte's Greenhouse Experience Team
Suzanne Vickberg is a Social-Personality Psychologist, as well as the Applied Insights Lead for Deloitte’s Greenhouse Experience Team. She uses Business Chemistry to help teams explore how their work is shaped by the mix of individuals who make up the team and the unique characteristics they each possess. She guides leaders and teams in creating cultures that enable each member to thrive and make their best contribution.

She also leads research and analytics on the Business Chemistry types as they relate to topics such as leadership, career priorities and aspirations, stress, and psychological safety. She’s the coauthor of an HBR cover feature article on Business Chemistry as well as a new book, Business Chemistry: Practical Magic for Crafting Powerful Work Relationships.
In the four years before she joined her current team, Suzanne held other roles at Deloitte, one of which involved establishing the organization’s first Workforce Analytics Center of Expertise focused on Deloitte’s own professionals. In another role she served as the storyteller of Deloitte’s workplace and culture, leading the team preparing Deloitte’s application for FORTUNE Magazine’s 100 Best Companies to Work For, an honor that the organization has consistently earned. Previous to her work at Deloitte, Suzanne served as the Assessment Practice Lead for the Great Place to Work Institute and as the Director of Change Initiatives for Planned Parenthood Federation of America.
Suzanne holds a PhD in Social-Personality Psychology from the Graduate Center at the City University of New York, and an MBA in Management and Organizational Behavior from the Stern School of Business at New York University. She was born and raised in Minnesota, and attended college at the University of Wisconsin, Madison where she double-majored in Psychology and Women’s Studies. She currently lives in Maplewood, New Jersey with her children.

11 February

Plenary: Click, don’t Clash: Navigating the future of work with one common language

08:30 AM 09:30 AM Salon AB

11 February

Plenary Follow-Up:

09:45 AM 10:45 AM Miller

Paul DeLosh

President

Will Simmons

President-Elect

Tracy (T.J.) BeMent

Vice President

Kathy Griffin

Secretary-Treasurer

Vicky Carlson

Immediate Past President

Charleston Carter

Director

Michelle Dunivan

Director

Julie Dybas

Director

Frank Hardester

Director

Greg Lambard

Director

Tina Mattison

Director

Rick Pierce

Director

Alyce Roberts

Director

Angie VanSchoick

Director

Conference Registration and Information

01:00 PM 06:00 PM Grand Foyer

Host Orientation

04:30 PM 05:00 PM Chicot

ECP Welcome Reception

05:00 PM 06:00 PM Riverview Room

Welcome Reception

06:00 PM 07:30 PM Governor's Hall I

Conference Registration and Information

07:00 AM 05:00 PM Grand Foyer

Dr Is In

08:00 AM 05:00 PM Osage

Conference Welcome

08:15 AM 08:30 AM Salon AB

Plenary: Click, don’t Clash: Navigating the future of work with one common language

08:30 AM 09:30 AM Salon AB

What makes two people click or clash? Why do some teams excel while others fumble? How can we accelerate productive business relationships in a virtual and digital workplace? Whether your goal is to become a more effective leaders, raise your level of performance, or enhance personal engagement, Business Chemistry can help you create a work environment where all types of people can thrive, despite conflicting perspectives and needs. NACM attendees will learn to better understand different working styles, improve interactions, increase collaboration and communicate more effectively.

Speakers

Suzanne Vickberg
Social-Personality Psychologist
Deloitte's Greenhouse Experience Team

Networking Break

09:30 AM 09:45 AM

Artificial Intelligence and the Future of Courts

09:45 AM 10:45 AM Izard

Court Responses to Opioid Crisis

09:45 AM 10:45 AM Caraways

Plenary Follow-Up:

09:45 AM 10:45 AM Miller

Speakers

Suzanne Vickberg
Social-Personality Psychologist
Deloitte's Greenhouse Experience Team

Sponsor Session

09:45 AM 10:45 AM Pope

Exhibit Show

10:30 AM 02:30 PM Governor's Hall I

Exhibit Show Lunch

12:00 PM 01:00 PM Governor's Hall I

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM

Everyone understands the importance of procedural fairness. How do you know your court is practicing procedural justice? This session will discuss why our court engaged "secret shoppers" to visit the court to report on all aspects of procedural justice and how you can implement a similar program at your court.

Speakers

Brett Buckley
Presiding Judge
Thurston County District Court
JC
Jennifer Creighton
Court Administrator
Thurston County District Court
Robyn Mazur
Director of Gender and Justice Initiatives
Center for Court Innovation

Rigorous Evaluation in the Law? Never!... But Wait, Maybe So!

02:30 PM 03:30 PM Caraways

We will introduce rigorous evaluation in the law focusing on the randomized control trial (“RCT”). The audience will conduct a real RCT so be ready to fully immerse into evaluation and emerge equipped to bring the concept home to your court. You’ll never skip the evaluation piece again!

Speakers

Renee Danser
Associate Director of Research and Strategic Partnerships
Access to Justice Lab at Harvard Law School

Court Resource Center - Advancing Seattle Municipal Court

02:30 PM 03:30 PM Miller

Court Resource Center: A social service hub within Seattle Municipal Court serving about 4,000 visitors annually. Learn about the successes and challenges in leveraging technology, partnerships, and court resources to provide on-site social services, basic needs, and rehabilitative support to vulnerable populations.

Speakers

CB
Carol Bell-Daniel
Probation Manager
Seattle Municipal Court

Sponsor Session

02:30 PM 03:30 PM Pope

SIG #1

04:00 PM 05:00 PM Salon AB

SIG #2

04:00 PM 05:00 PM

SIG #3

04:00 PM 05:00 PM

Conference Registration and Information

07:30 AM 12:00 PM Grand Foyer

Dr Is In

08:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM Grand Foyer

Daily Announcements

08:15 AM 08:30 AM Salon AB

Plenary: Change your Day, Not your Life!

08:30 AM 09:30 AM Salon AB

Today's working world can have you running 90mph, hair on fire. The good news is that you don’t need to change your life to dramatically advance today’s courts and yourself, but you do have to Change Your Day. Here is what else you’ll learn:

• How to double productivity during the last two hours at work

• The top 3 research proven ways to significantly reduce the hormone that makes you want to strangle people

• How to get off the “I wish I could spend more time with my friends and family” treadmill

• A more productive way to answer, “Why don't we do what we know we should?”

Speakers

Andy Core
Author/Speaker

Networking Break

09:30 AM 09:45 AM

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM Izard

Successful courts know that how staff communicate with the public is key. But what messages do courthouse walls send through signage and other environmental factors? Do they convey professionalism and respect? This session will explore examples from a signage project in Manhattan and other real-world efforts to build public trust.

Speakers

Arlethia Howard
Borough Chief Clerk
Manhattan Criminal Court
Emily LaGratta
Deputy Director of Training & Technical Assistance. Director of Procedural Justice Initiatives
Center for Court Innovation

Plenary Follow-up: Production Under Stress

09:45 AM 10:45 AM Caraways

The Productive Under Stress program provides seven key ideas and a formula to help you meet the challenges of tomorrow’s courts, especially when stress is high. You will learn how to:

Use the A=MAT theory to diagnose “motivation gaps”

Get yourself and your team unstuck when uncertainty is high

Implement better daily productivity patterns

Keep yourself and your team moving forward

Use “what’s the win” to increase collaboration

Speakers

Andy Core
Author/Speaker

Extending the Core to your Court: Accountability and Court Performance

09:45 AM 10:45 AM Miller

The Accountability and Court Performance curriculum introduces attendees to tools that assist court leaders to move from performance measurement to managing performance based on those measurements. The course focuses on achieving competency in analytical skills to organize, collect, and analyze data; management skills focused on applying the knowledge gained from the data with the goal to improve the performance of operations; and communication skills to convey information about performance. This session aligns well with the Conference theme and prepares court leaders for the challenges of tomorrow

Incubating Innovation in Alaska and Hawaii

09:45 AM 10:45 AM Pope

Brought to you by the NACM/COSCA Joint Technology Committee, learn about the key functionalities of two new statewide justice portals, as well as the rationale behind the curated experience, and its cutting-edge technology strategies that will allow for future nationwide replication. The Portal Project is designed to ensure that all people with civil legal needs can navigate their options.

Networking Break

10:45 AM 11:00 AM

Extending the Core to your Court: Workforce Management

11:00 AM 12:00 PM Izard

Drama free work environment. Do you have one? Want to know how to create one? Learn how to manage the players and proponents of drama in your workplace, coach them up our out and get focused back on the work of the court. This course is designed to help managers, supervisors and employees of any unit in any court throughout the nation who are looking to improve their work environment.

Speakers

Eric Brown
Chief Human Resources Officer
Colorado Judicial Branch
Mindy Masias
Chief of Staff
Colorado Judicial Department

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM Caraways

Is your Court prepared for a high-profile matter? Court proceedings can command heightened interest from the press and public, depending on the subject matter or the parties involved. This session will explore balancing the rights of a fair trial for the parties while upholding the rights of the press and general public.

The Southern District of New York is no stranger to high-profile trials. Many of these trials have unique challenges, including demands from the press regarding access to the courtroom, large attendance from members of the public, security and safety concerns, and the use of technology to enhance access.

We will explore the preparations that were made to handle such high-profile matters as USA v. Michael Cohen, the Puerto Rico bankruptcy matter, and the litigation of the New York City Housing Authority. With the explosion of real-time media coverage, high-profile court proceedings have become a reality TV event, often drawing large crowds and media coverage, and even rallies. As court administrators, it’s our job to ensure these proceedings are carried out impartially, while at the same time ensuring the media and public’s right to access. In order to do so court staff must plan for these matters, which have included the following at SDNY: USA v. Rahami, USA v. Ullah, and USA v. Saipov, all of which are terrorism related; USA v Skelos et al, and USA v Seabrook, both public corruption cases; and USA v. Cohen and DNC v. The Russian Federation et al, both high profile politically charged matters.

Speakers

Edward Friedland
District Executive
U.S. District Court for the Southern District of New York (SDNY)
Jordan Prince
Special Assistant to the District Executive
United States District Court for the Southern District of New York

18 Ways Courts Should Use Technology to Serve Their Customer

11:00 AM 12:00 PM Miller

New Opportunities for the Extraction and Redaction of Data

11:00 AM 12:00 PM Pope

Presented by the NACM/COSCA Joint Technology Committee, learn how the rise of machine learning presents courts with new opportunities. Learn how machine identification of data in unstructured documents, coupled with matching algorithms, can support a host of judicial processes: automated redaction to enable greater public access to electronic case files, to be sure, but also auto-population from unstructured documents of e-filing envelopes, case management systems, self-represented litigants’ document assembly programs, risk/need and triage assessments, court performance metrics, and the like.

Lunch

12:00 PM 12:30 PM Salon AB

Plenary: The Power of One

12:30 PM 01:30 PM

In September 1959, I was the youngest of five African American students admitted to Little Rock Central High School as it reopened after being closed for the 1958-1959 school year. During my three years at LRCHS I was shunned. No one in my homeroom ever greeted me or positively acknowledged my presence. No more than three students in my classes ever talked with or acknowledged me.

Twenty years after graduating, one classmate who had never spoken to me made certain that I was included on the class of 1962 reunion mailing list. He had dinner with me and my parents when no other classmates wanted to join us. Yet, as the evening went on, a surprising number of classmates came over to talk with me for the first time.

I learned that one person can be a powerful agent for change. Leaders, managers, and citizens need intestinal fortitude if they are to bear witness to the power of one. It takes courage to stand alone and do the right thing.

Speakers

Sybil Jordan Hampton

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Izard

Substance abuse treatment can be hampered by outstanding legal obligations. A collaboration between seven courts in Michigan and nonprofits in the recovery community provides technology to ease barriers by providing an online system for requesting and resolving open legal issues such as tickets, warrants, and unpaid fines.

Speakers

Lisa Fusik
14A District Courts in Washtenaw County, Michigan
JG
Judah Garber
Friend of the Court
Washtenaw County Trial Court
Jason Schwartz
Clinical Director
Dawn Farm

Data Driven Decision Making

01:45 PM 02:45 PM Caraways

Data driven decision making relies on accurate and reliable data. Data visualization can be used to help courts understand the data they are collecting and also to improve the accuracy and reliability of case management data. Learn how to improve your data and use data to improve court performance.

Speakers

Diane Robinson
Director of Research and Justice Statistics
Arkansas Administrative Office of the Courts

Intention: A Researched Based Practice To Organize and Achieve Goals

01:45 PM 02:45 PM Miller

Speakers

Matt Knight
Director of Education
Community Mental Health Center

Ed Session 4

01:45 PM 02:45 PM Pope

Networking Break

02:45 PM 03:00 PM

Plenary: Living Our Best Lives- Innovative Solutions for Success

03:00 PM 04:00 PM Salon AB

As the conference theme implies many challenges are ahead for the court professional. Research from multi disciplines of psychology has identified 5 practices that keep us at our best….offering amazing outcomes for ourselves, our families, our work. You will need a funny bone and Kleenex for this presentation.

Speakers

Matt Knight
Director of Education
Community Mental Health Center