2019 NACM Midyear Conference

10 February - 12 February • Little Rock Marriott
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Agenda

  • 10 February
  • 11 February
  • 12 February

Conference Registration and Information

01:00 PM 06:00 PM

Host Orientation

04:30 PM 05:00 PM

ECP Welcome Reception

05:00 PM 06:00 PM

Welcome Reception

06:00 PM 07:30 PM

Conference Registration and Information

07:30 AM 05:00 PM

Coffee Service

07:30 AM 08:30 AM

Dr Is In

08:00 AM 05:00 PM

Conference Welcome

08:15 AM 08:30 AM

Plenary: Click, Don’t Clash: Navigating the Future of Work with One Common Language

08:30 AM 09:30 AM

Suzanne Vickberg

Networking Break

09:30 AM 09:45 AM

Program Sponsor Session

09:45 AM 10:45 AM

From Crisis to Real World Solutions: State Courts Respond to the National Opioid Epidemic

09:45 AM 10:45 AM

Deborah Taylor Tate

Artificial Intelligence and the Future of Courts

09:45 AM 10:45 AM

Raymond Billotte

Marcus Reinkensmeyer

Plenary Follow-Up: Discover Your Leadership and Work Style

09:45 AM 10:45 AM

Suzanne Vickberg

Exhibit Show

10:30 AM 02:30 PM

Exhibit Show Lunch

12:00 PM 01:00 PM

Rigorous Evaluation in the Law? Never!... But Wait, Maybe So!

02:30 PM 03:30 PM

Renee Danser

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM

Brett Buckley

Jennifer Creighton

Robyn Mazur

Court Resource Center - Advancing Seattle Municipal Court

02:30 PM 03:30 PM

CB Carol  Bell-Daniel

TBD

02:30 PM 03:30 PM

Networking Break

03:30 PM 03:45 PM

Advancing Society: Putting Courts Back in to Civics Discussion

03:45 PM 04:45 PM

Tracy "T.J" BeMent

Advancing Cybersecurity: Securing Our Courts

03:45 PM 04:45 PM

Advancing the Needs of Others: Ensuring Accessibility in Your Courts

03:45 PM 04:45 PM

Alyce Roberts

Advancing the Profession: Share Your VOICE in the Future of the Court Profession

03:45 PM 04:45 PM

Vicky Carlson

Tina  Mattison

Rick Pierce

Conference Registration and Information

07:30 AM 12:00 PM

Dr Is In

08:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM

Daily Announcements

08:15 AM 08:30 AM

Plenary: Change Your Day, Not Your Life!

08:30 AM 09:30 AM

Andy Core

Networking Break

09:30 AM 09:45 AM

Extending the Core® to Your Court: Accountability and Court Performance

09:45 AM 10:45 AM

Stephanie Hess

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM

Arlethia Howard

Emily LaGratta

Plenary Follow-up: Production Under Stress

09:45 AM 10:45 AM

Andy Core

Incubating Innovation – Serving Self-Represented Litigants with Portals and Artificial Intelligence

09:45 AM 10:45 AM

Stacey Marz

Networking Break

10:45 AM 11:00 AM

Extending the Core® to Yyour Court: Workforce Management

11:00 AM 12:00 PM

Eric Brown

Mindy Masias

New Opportunities for the Extraction and Redaction of Data

11:00 AM 12:00 PM

Jennifer Bailey

Jannet Lewis

18 Ways Courts Should Use Technology to Serve Their Customer

11:00 AM 12:00 PM

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM

Edward Friedland

Jordan Prince

Lunch

12:00 PM 12:30 PM

Plenary: The Power of One

12:30 PM 01:30 PM

Sybil  Jordan Hampton

Core Values, Narratives, and Leadership

01:45 PM 02:45 PM

Mike Hemphill

Data Driven Decision Making

01:45 PM 02:45 PM

Kim Nieves

Diane Robinson

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM

Judah Garber

Jason  Schwartz

Intention: A Researched Based Practice to Organize and Achieve Goals

01:45 PM 02:45 PM

Matt Knight

Networking Break

02:45 PM 03:00 PM

Plenary: Living Our Best Lives - Innovative Solutions for Success

03:00 PM 04:00 PM

Matt Knight

Sponsors

Tyler Technologies
Collaboration & Lanyard Sponsor
Equivant
WiFi Sponsor

Speakers

Jennifer Bailey
Administrative Judge
11th Judicial Circuit
CB
Carol Bell-Daniel
Probation Manager
Seattle Municipal Court
Raymond Billotte
Administrator
Judicial Branch of Arizona in Maricopa County,
Eric Brown
Chief Human Resources Officer
Colorado Judicial Branch
Brett Buckley
Presiding Judge
Thurston County District Court
Andy Core
Author/Speaker
Jennifer Creighton
Court Administrator
Thurston County District Court
Renee Danser
Associate Director of Research and Strategic Partnerships
Access to Justice Lab at Harvard Law School
Edward Friedland
District Executive
U.S. District Court for the Southern District of New York (SDNY)
Judah Garber
Friend of the Court
Washtenaw County Trial Court
John Greacen
Principal
Greacen Associates, LLC
Mike Hemphill
Director for Academic Programming
Clinton Presidential Center
Stephanie Hess
Supreme Court of Ohio
Interim Administrative Director & Deputy Administrative Director
Arlethia Howard
Borough Chief Clerk
Manhattan Criminal Court
Sybil Jordan Hampton
Matt Knight
Director of Education
Community Mental Health Center
Emily LaGratta
Deputy Director of Training & Technical Assistance. Director of Procedural Justice Initiatives
Center for Court Innovation
Jannet Lewis
Principal Court Management Consultant
National Center for State Courts
Stacey Marz
Director of Self-Help and Language Access Services
Alaska Court System
Mindy Masias
Chief of Staff
Colorado Judicial Department
Robyn Mazur
Director of Gender and Justice Initiatives
Center for Court Innovation
Kim Nieves
Director of Research & Statistics
Administrative Office of Pennsylvania Courts
Jordan Prince
Special Assistant to the District Executive
United States District Court for the Southern District of New York
Marcus Reinkensmeyer
Director of Court Services
Supreme Court of Arizona
Diane Robinson
Director of Research and Justice Statistics
Arkansas Administrative Office of the Courts
Jason Schwartz
Clinical Director
Dawn Farm
Deborah Taylor Tate
Director
Administrative Office of the Courts for the Supreme Court of Tennessee
Suzanne Vickberg
Social-Personality Psychologist
Deloitte's Greenhouse Experience Team

Facilitators

Tracy "T.J" BeMent
District Court Administrator
10th Judicial Administrative District of Georgia
Vicky Carlson
Court Administrator
First Judicial District
Rick Pierce
Judicial Programs Administrator
Administrative Office of Pennsylvania Courts
Tina Mattison
Deputy Court Administrator
Pima County Juvenile Court
Alyce Roberts
Special Projects Coordinator
Alaska Court System

The NACM Board

Paul DeLosh
President
Will Simmons
President-Elect
Tracy (T.J.) BeMent
Vice President
Kathy Griffin
Secretary-Treasurer
Vicky Carlson
Immediate Past President
Charleston Carter
Director
Michelle Dunivan
Director
Frank Hardester
Director
Greg Lambard
Director
Tina Mattison
Director
Rick Pierce
Director
Alyce Roberts
Director
Angie VanSchoick
Director
Jeffrey Tsunekawa
Director

Jennifer Bailey

Administrative Judge
11th Judicial Circuit
Judge Jennifer D. Bailey has been a circuit court judge in Miami-Dade, Florida, for twenty-five years. She is the Administrative Judge for the 25-judge Circuit Civil Division, and handles a docket of Complex Business Litigation cases, and previously served in the Family and Criminal Divisions.

Judge Bailey serves on the Board of Governors of Directors of the National Center for State Courts and on the Board of Advisors for the Institute for the Advancement of the American Legal System (IAALS) and the NCSC Institute for Court Management.She is a member of the Florida Commission on Trial Court Performance and Accountability and earned her L.L.M. in Judicial Studies at Duke University Law School in 2018, where she wrote her thesis on “Why Don’t Judges Case Manage?”From 2013-2016, Bailey chaired the Court Operations subcommittee of the Civil Justice Initiative, created by the Conference of Chief Justices to evaluate and recommend best practices to reduce cost and delay in state civil courts. She chaired the Florida Supreme Court Residential Mortgage Foreclosure Task Force at the height of the foreclosure crisis, and previously, she served as Dean of the Florida College of Advanced Judicial Studies, as a member and Chair of the Florida Bar Civil Procedure Rules Committee and on the Florida Supreme Court Civil Jury Instruction and Business/Contracts Jury Instruction Committees.She was appointed Vice-Chair of the Florida Court Education Council by four consecutive Chief Justices of the Florida Supreme Court, charged with development of oversight of judicial and court personnel education in Florida.Her current work includes developing standard discovery disclosures for post-disaster first-party insurance cases.

Judge Bailey has taught as faculty for the Florida New Judge’s College, the Florida College of Advanced Judicial Studies, and for the Florida Conference of Circuit Court Judge and has presented for the Conference of Chief Justices, Conference of State Court Administrators, and the National Association of Court Mangers.She has received multiple awards for her service, including 2015 Florida Jurist of the Year from the Florida chapter of the American Board of Trial Advocates and the Equal Justice Judicial Leadership Award from Legal Services of Greater Miami in 2011.She graduated magna cum laude from the University of Georgia (B.A., 1980, J.D. 1983).

12 February

New Opportunities for the Extraction and Redaction of Data

11:00 AM 12:00 PM Caraways

RECORDED & LIVE-STREAMED SESSION
CB

Carol Bell-Daniel

Probation Manager
Seattle Municipal Court
Carol has served the citizens of Seattle, Washington for over 15 years. Over the years, Carol has held multiple positions with increased responsibilities beginning as a Probation Counselor; she went on to become a Program Coordinator managing the Community Service & Work Crew Programs for the Court.In 2008, she again promoted to Probation Division Manager where she has oversight of the Courts Community Court Program, Pre-Trial Diversion Program, Work Crew & Community Service as well as the general Probation Unit. In 2015, she her team received the Seattle Management Association for Public Service Leadership and was 1 of 16 individuals selected to participate in the Mayor’s 2016 Inaugural City Leadership Academy. She holds a Bachelor’s Degree in Society & Justice and a Master of Public Administration from the University of Washington.

She presently manages 4 Specialty Court Programs and the Court’s Community Resource Center.

11 February

Court Resource Center - Advancing Seattle Municipal Court

02:30 PM 03:30 PM Pope

Raymond Billotte

Administrator
Judicial Branch of Arizona in Maricopa County,
Raymond L. Billotte is the Administrator for the Judicial Branch of Arizona in Maricopa County, serving as the senior executive officer for the nation’s fourth largest trial court.Previously, he served as the District Court Administrator in the 5th Judicial District of Pennsylvania (Greater Pittsburgh) from 1996-2012 and the 46th Judicial District of Pennsylvania from 1985-1992.

Mr. Billotte holds a Master’s Degree of Public Management from Carnegie-Mellon University and is a 1991 Graduate Fellow of the Institute for Court Management’s (ICM) Court Executive Development Program.During his tenure with the courts, he has led numerous successful court improvement projects, including caseflow management revisions, jury reform, strategic planning, jail population reduction strategies, and the use of evidence-based practices in both pre-trial and post-adjudicative phases of the criminal justice system.Additionally, he has served as a consultant with USAID addressing criminal justice reforms in the Mexican states of Oaxaca and Chihuahua and has served on numerous state and national court management committees addressing the use of technology in the courts, preservation and transcription of court records, professional development of court managers, and juror diversity.

Mr. Billotte serves on the Board of Directors for the National Association for Presiding Judges and Chief Executive Officers (NAPCO) and is Chair of the Board of Directors of the Justice Management Institute (JMI), a justice system nonprofit consultancy.Previously, Mr. Billotte served on the Board of Directors for the National Association for Court Management (NACM) from 2010-2013. Mr. Billotte is certified as faculty for the ICM’s Leadership, Visioning & Strategic Planning, and Court Financial Management courtses.

11 February

Artificial Intelligence and the Future of Courts

09:45 AM 10:45 AM Pope

Eric Brown

Chief Human Resources Officer
Colorado Judicial Branch
Eric D. Brown currently works for the Colorado Judicial Branch as the Chief Human Resource Officer. Eric has 24 years of experience in the human resource and training field. Eric joined the Colorado Judicial Branch in 2004 and before joining the court he worked as Vice President of Human Resources for Preferred Capital Corporation, Director of Human Resources at EchoStar Communications and was the US/Asia Human Resource Manager for Eurlologic/Adaptec Data Storage Systems. Eric Brown’s work has sent him across the globe working in the field of Human Resources both as a consultant and speaker on Human Resource topics. Eric has worked on court consulting in an advisory role in over 20 states and territories, the Navajo nation, and 6 different countries. Eric has also worked as a consultant for Samsung Electronics, LG Electronics, and Adaptec Storage Systems. Eric Brown holds a Master’s degree in Human Resources from Leicester University and a Bachelor’s degree from the University of Nevada and International Relations from the University of Edinburgh. Eric has also been awarded certifications from Columbia University, The Neuro-Leadership Institute, NYU, Darden at the University of Virginia and the University of Texas. Eric is also a graduate of the Kennedy School of Government, Leadership Program at Harvard University. Eric is an avid runner and skier, having completed 12 marathons on 5 continents and skied all over the world including the Himalayas and Alaska.

12 February

Extending the Core® to Yyour Court: Workforce Management

11:00 AM 12:00 PM Izard

RECORDED & LIVE-STREAMED SESSION

Brett Buckley

Presiding Judge
Thurston County District Court
Judge Brett Buckley is currently Presiding Judge at Thurston County District Court.He also serves as presiding judge for Thurston County Mental Health Court and Thurston County Veterans Court. He is a faculty member of the Washington State Judicial College.Judge Buckley has served on the District and Municipal Court Judges’ Association (DMCJA), DMCJA Legislative Committee, the Board for Judicial Administration Court Security Committee, Thurston County Domestic Violence Judicial Task Force and Thurston County Court Security Committee.

Judge Buckley is a Commandant’s List graduate of the Judge Advocate General’s School and has served as Trial and Senior Defense Counsel in the US Army. He received his A.B., cum laude, from Bowdoin College, and his J.D. from Northwestern School of Law.
Brett Buckley was selected as “2008 Judge of the Year” by the Misdemeanant Corrections Association. He received the President’s Award from DMCJA in 2009.

11 February

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM Caraways

RECORDED & LIVE-STREAMED SESSION

Andy Core

Author/Speaker
Andy Core is a credentialed, award-winning thought leader on increasing employee engagement, productivity, and wellness motivation. His talent lies in helping hard-working, conscientious adults thrive at work and in their personal lives. Core has spent the past 15 years researching ways to become better equipped to thrive in today’s hectic society. By doing so, he helps organizations build teams that cost less, have better attitudes, and accomplish more.

Awards & Acclaim
  • Voted Top5 Global Health/Healthcare Speakers for 2012
  • Voted Top 100 Productivity Experts to follow on Twitter for 2014 (#33)
  • Co-host of the PBS affiliate television show “Fighting Fat”
  • Awarded the 2005 Arkansas Governor's Outstanding Individual Leader in Fitness

Books
  • Change Your Day, Not Your Life – A realistic guide to sustained motivation, more productivity and the art of working well (Release date: March 11, 2014)
  • Healthy Motivation – a little inspiration for your day
  • Master Your Body – the no-equipment necessary complete fitness program

Credentials
  • B.S. Biology
  • M.S. Human Performance

12 February

Plenary: Change Your Day, Not Your Life!

08:30 AM 09:30 AM Grand Ballroom

RECORDED & LIVE-STREAMED SESSION

12 February

Plenary Follow-up: Production Under Stress

09:45 AM 10:45 AM Pope

Jennifer Creighton

Court Administrator
Thurston County District Court
Jennifer Creighton is currently Court Administrator at Thurston County District Court.She is a member of the District and Municipal Court Managers Association, where she serves on the jury diversity task force and the electronic citations workgroup. She completed her certified court manager certification in 2016.

Prior to joining Thurston District Court, Jennifer worked for the Washington State Administrative Office of the Courts, holding various positions including Deputy Director for Information Services, Court Services Manager, and manager of the data and business intelligence groups.She is a graduate of the University of Washington, with degrees in economics and German.

11 February

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM Caraways

RECORDED & LIVE-STREAMED SESSION

Renee Danser

Associate Director of Research and Strategic Partnerships
Access to Justice Lab at Harvard Law School
Drawing on her knowledge of justice system operations and the pressures on the justice system, Ms. Danser joined the Access to Justice Lab at Harvard Law School to incorporate rigorous research into improving access to justice. Ms. Danser believes that for our research to be impactful, we must recognize the strengths and weaknesses of the communities reviewing and incorporating it. Using her court management and non-profit leadership experience, Ms. Danser encourages courts and the justice community to think about their needs and the needs of their users and how to successfully balance those interests.

11 February

Rigorous Evaluation in the Law? Never!... But Wait, Maybe So!

02:30 PM 03:30 PM Izard

RECORDED & LIVE-STREAMED SESSION

Edward Friedland

District Executive
U.S. District Court for the Southern District of New York (SDNY)
Edward A. Friedland was appointed District Executive for the United States District Court for the Southern District of New York (SDNY) in 2009. In this capacity, Mr. Friedland serves as Chief Operating Officer of the Court and provides district-wide leadership, coordination, and guidance regarding finance and budget, human resources, technology,spaceandfacilities,legalaffairs,judicialcommittees,andotherDistrict-wideoperationalfunctions.Prior to joining SDNY Edward A. Friedland served as Court Executive Officer and Assistant Court Administrator for the Clark County courts inNevada.

Edward A. Friedland served as Executive Deputy Commissioner of the NY State Division of Human Rights and was responsible for the day to day operations. Mr. Friedland oversaw 14 offices throughout New York, which processed over 25,000 civil rights complaints annually.

Mr. Friedland serves as Chairman of the Town of Islip Planning Board. He is responsible for public hearings on industrial, office, retail and residential developments. The Town of Islip is the third largest township in New York with over 300,000 residents.

Mr. Received his B.A. from Hofstra University and his Juris Doctor from Touro College, Jacob D. Fuchsberg Law Center. Mr. Friedland is admitted to practice in SDNY and the State of New York.

12 February

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM Miller

Judah Garber

Friend of the Court
Washtenaw County Trial Court
Judah B. Garber received his AB in Psychology from Rutgers University and his JD from the University of Michigan.
He was a Friend of the Court Attorney/Referee in St. Clair county Michigan before moving to the Washtenaw County Friend of the Court in 1987. He was an Attorney/Referee/Mediator until 2001 when he was appointed Director of the Washtenaw County Friend of the Court, his current position. He was the President of the Michigan Friend of the Court Association in 2010-2011.

12 February

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Pope

John Greacen

Principal
Greacen Associates, LLC
After a distinguished career as a court administrator in the federal and state courts – managing both trial and appellate courts and serving as Director of the New Mexico Administrative Office of the Courts, Mr. Greacen has spent the past eighteen years consulting on many topics for courts in 35 states and 4 foreign countries.

Mr. Greacen received the National Association for Court Management Award of Merit in 1999 and the Ernest J. Friesen Award from the Justice Management Institute in 2017.

Mr. Greacen is Project Consultant to the Self-Represented Litigation Network and Special Projects Advisor to the Institute for the Advancement of the American Legal System.He was consultant to the Pew Charitable Trust for its development of an access to civil justice funding program in 2017.

He is best known for his 1995 article on how court staff can distinguish legal information legal advice.His most recent publication is Eighteen Ways Courts Should Use Technology to Better Serve Their Customers, issued by the Institute for the Advancement of the American Legal System in late 2018.

Mike Hemphill

Director for Academic Programming
Clinton Presidential Center
Dr. Mike Hemphill is the Director for Academic Programming at the Clinton Presidential Center and serves as the Director of the national Presidential Leadership Scholars program. Dr. Hemphill served as Provost of Centenary College of Louisiana from 2010 – 2014, and prior to that was at the Clinton School of Public Service and University of Arkansas at Little Rock. He holds a Ph.D. and a Master’s degree in organizational communication from the University of Iowa.

As a practitioner, Mike has delivered over 350 communication workshops and presentations, and worked with the National Association for State Judicial Education and the administrative offices of state courts in Arkansas, Texas, Mississippi, Indiana, Missouri and California.

12 February

Core Values, Narratives, and Leadership

01:45 PM 02:45 PM Izard

RECORDED & LIVE-STREAMED SESSION

Stephanie Hess

Supreme Court of Ohio
Interim Administrative Director & Deputy Administrative Director
Stephanie Elliott Hess is the Interim Administrative Director and the Deputy Administrative Director of the Supreme Court of Ohio. She is licensed to practice law in the State of Ohio as well as the United States District Court, Southern District of Ohio. Stephanie is a Past President of the National Association for Court Management (NACM), a member of the International Association for Court Administration, the Ohio Association for Court Administration, the American Bar Association, and the Ohio State Bar Association. Additionally, she serves as a faculty member for the National Center for State Courts, Institute for Court Management, and is a member of the board for the National Center for State Courts.

Prior to joining the Supreme Court of Ohio, Stephanie worked for the Franklin County Court of Common Pleas – General Trial Division for eleven years as a bailiff and then as the Director of Human Resources for the court. She received her Bachelor’s Degree and Juris Doctorate, both from Capital University in Columbus, Ohio

12 February

Extending the Core® to Your Court: Accountability and Court Performance

09:45 AM 10:45 AM Izard

RECORDED & LIVE-STREAMED SESSION

Arlethia Howard

Borough Chief Clerk
Manhattan Criminal Court
Ms. Arlethia (Lisa) Howard is the Borough Chief Clerk of Manhattan Criminal Court. She has worked in the New York Unified Court System for 24 years in each of the five counties of New York City. Ms. Howard has risen through the ranks and now oversees the daily operations of one of the busiest courts in the country, working closely with the Supervising Judge on a range of initiatives, including a recent project in partnership with the Center for Court Innovation and New York City Mayor's Office of Criminal Justice to implement a variety of procedural justice interventions in the courthouse.

12 February

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM Caraways

RECORDED & LIVE-STREAMED SESSION

Sybil Jordan Hampton

A native of Springfield, Missouri, Dr. Hampton grew up in Little Rock, Arkansas and was member of the second class of African American students entering Little Rock Central High School in 1959. She earned the Bachelor of Arts degree in English Literature from Earlham College, Richmond, Indiana; a Master of Science in Teaching from the University of Chicago; a Master’s in Education and a Doctorate in Higher Education from Teachers College, Columbia University, New York.

Dr. Hampton served as the third president of the Winthrop Rockefeller Foundation (WRF) from October 1, 1996 to August 31, 2006. She became General Manager of the Arkansas Symphony Orchestra (ASO) in December 2006 after the untimely death of ASO’s Executive Director, William Vickery and worked in this position until the selection of a the new Executive Director in April 2007. Her latest professional pursuits center on consulting with foundations, nonprofits and colleges/universities, public speaking, and volunteering in her home community.

Prior to joining WRF, she served as Special Assistant to the President at Southwestern University, Georgetown, Texas; Assistant Dean of Student Academic Affairs in the School of Family Resources and Consumer Science at the University of Wisconsin-Madison; Contributions Manager, Education and Culture, at the GTE Corporate Foundation, Stamford, Connecticut; Assistant Dean For Academic Affairs and Instructor, at Iona College, New Rochelle, New York, Director of the Higher Education Opportunity Program, Iona College,and as an elementary school teacher at the Louis Champlain School in Chicago.

Dr. Hampton has participated in numerous professional and civic organizations over the years, including the Georgetown Foundation for Educational Excellence, the Madison Committee for the Arts, the Earlham College Board of Trustees, the Council for Advancement and Support of Education, and the Eastern Association of College Deans and Advisors of Students. She served on the national selection committees for the Presidential Scholars and the Coca-Cola Scholars.
Dr. Hampton’s awards and honors include: 2018 Distinguished Alumni Award, Teachers College, Columbia University; 2017 Award of Excellence, the Little Rock Central High School Tiger Foundation; 2013 Little Rock Central High School National Historic Site’s Soul of Humanity Award; 2005 Arkansas Black Hall of Fame Inductee; 2005 Association of Black Foundation Executives (ABFE) Lifetime Achievement Award and 14th Annual James A. Joseph Lecturer; Arkansas Region, National Conference for Community and Justice (NCCJ) Humanitarian Award, 2002; Arkansas Business Top 100 Women in Arkansas 1997, 1998, and 1999; Earlham College Outstanding Alumni Award, 1998; Woman of Achievement, Iona College, 1986; and New Rochelle , New York NAACP Education Award, 1978.

Dr. Hampton has served on the boards of the Mount Holly Cemetery Association, the Little Rock Club, the Blue and You Foundation and Arkansas Blue Cross and Blue Shield. In February 2014, the Attorney General of Arkansas appointed her to a five year term on the Arkansas Ethics Commission. She is a life member of Girls Scouts of America.

12 February

Plenary: The Power of One

12:30 PM 01:30 PM

RECORDED & LIVE-STREAMED SESSION

Matt Knight

Director of Education
Community Mental Health Center
Matt Knight is a Licensed Professional Counselor with thirty years’ experience in mental health services. He is currently the Director of Education for a twenty county Community Mental health Center in Eastern and North Central Arkansas.
In addition he has been a junior and senior high public school teacher, the administrator of a private school, started two businesses, written music in Nashville, produced an award winning movie, traveled extensively as a conference speaker. He recently published his first book, Leaving Fingerprints…Tales and Lessons Learned from a (So Far) Remarkable Life.
Matthew completed his bachelor’s degree in education at Arkansas State University, a master’s degree in counseling psychology and family studies at the University of Tennessee, and pursued post graduate studies in psychology at ASU.

12 February

Intention: A Researched Based Practice to Organize and Achieve Goals

01:45 PM 02:45 PM Miller

12 February

Plenary: Living Our Best Lives - Innovative Solutions for Success

03:00 PM 04:00 PM Grand Ballroom

RECORDED & LIVE-STREAMED SESSION

Emily LaGratta

Deputy Director of Training & Technical Assistance. Director of Procedural Justice Initiatives
Center for Court Innovation
Emily LaGratta is the deputy director of training and technical assistance and director of procedural justice initiatives at the Center for Court Innovation. In this role, she leads the Center's training and technical assistance efforts on the topic of procedural justice, developing curricula and leading trainings, conducting site assessments, and helping jurisdictions to pilot site-based implementation and research projects in an effort to improve litigant perceptions of fairness. She is the author of several publications on the topic, including To Be Fair, a book of practitioner interviews, and “Measuring Perceptions of Fairness: An Evaluation Toolkit.” Before joining the technical assistance team, she was on the planning team for several New York-based initiatives, including the Brownsville Community Justice Center and Brooklyn Justice Initiatives. She is a graduate of Pomona College and the University of Wisconsin Law School.

12 February

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM Caraways

RECORDED & LIVE-STREAMED SESSION

Jannet Lewis

Principal Court Management Consultant
National Center for State Courts
Jannet Lewis is a Principal Court Management Consultant in the Technology Division at the National Center for State Courts (NCSC). She joined NCSC in January 2017, after retiring from the Florida Court System. Jannet has over 32 years of IT experience. Focus areas include, technology assessments, assistance with technology staff reorganizations and recruitment, proof of concept studies on technologies and methodologies, assistance with technology governance and policy development, and intermediary between courts and the vendor community to review emerging technology needs and capabilities, technology education session development – conference planning, and disaster and COOP planning. Ms. Lewis holds a B.A. Business Administration - Management, Saint Leo University, and is PMP Certified: 2074893, 2020, Project Management Institute (PMI).

12 February

New Opportunities for the Extraction and Redaction of Data

11:00 AM 12:00 PM Caraways

RECORDED & LIVE-STREAMED SESSION

Stacey Marz

Director of Self-Help and Language Access Services
Alaska Court System
Stacey Marz is the Alaska Court System Director of Self-Help and Language Access Services. She oversees the Family Law Self-Help Center that provides remote facilitated statewide self-help services.She creates content and maintains the court’s self-help websites and plain language forms.Stacey works on access to justice initiatives, including triage, simplification projects and language access.Her work involves many different technology applications including the Legal Navigator portal, GIS mapping, social network analysis, apps to track expenses by family guardians and answer debt collection complaints, creation of on-line courses for guardians and interpreters, and text reminders for court dates.

12 February

Incubating Innovation – Serving Self-Represented Litigants with Portals and Artificial Intelligence

09:45 AM 10:45 AM Miller

Mindy Masias

Chief of Staff
Colorado Judicial Department
Mindy Masias currently serves as the Chief of Staff for the Colorado Judicial Department. Mindy spent almost 20 years as the Court’s Human Resources Director and Human Resources Manager prior to being appointed as Chief of Staff in 2014. Since 1997, she has also served on the University of Denver College of Law faculty as a Professor of Human Resources Management.
After receiving her Bachelor’s degree in Psychology from Metropolitan State College of Denver, Mindy began a career in Human Resources from 1989-2014. She holds a higher education degree from the University Of Denver College of Law.
Among her other responsibilities, Mindy has facilitated more than 1000 workshops and training sessions on Human Resources Management for courts and other government entities. Her consulting work has included assistance to courts of Nevada, Minnesota, Missouri, Nebraska, Ohio, Washington and Wyoming as well as the Bulgarian Supreme Court Reform project and the Separation of Powers Program for the Republic of Serbia and most recently court reforms for the Northern Mariana Islands Supreme Court.

12 February

Extending the Core® to Yyour Court: Workforce Management

11:00 AM 12:00 PM Izard

RECORDED & LIVE-STREAMED SESSION

Robyn Mazur

Director of Gender and Justice Initiatives
Center for Court Innovation
Robyn Mazur is currently the Director of Gender and Justice Initiatives at the Center for Court Innovation in New York City.In this capacity, Robyn provides technical assistance and strategic planning advice to courts and communities who are interested in enhancing their response to violence against women and children by supplying best practice information, written materials, needs assessments, trainings and consultation.Robyn also coordinates and provides training to judges and community leaders across the U.S. and internationally on the issues of domestic violence, sexual assault, trafficking and issues affecting justice involved women and families.In her position, she has co-authored: What Makes a Domestic Violence Court Work: Lessons from New York; Domestic Violence in Rural Communities: Applying Key Principles of Domestic Violence Courtsin Smaller Jurisdictions; Responding to Human Trafficking: Lessons From An Experiment in the Bronx; and Veterans and Intimate Partner Violence: Bridging the Gaps in Specialized Court Responses. Robyn is an attorney and has extensive experience in the field of violence against women, procedural fairness and access to justice.Prior to working at the Center, she was a Staff Attorney at the National Network to End Domestic Violence and was the Staff Director of the Mayor’s Commission on Violence Against Women both in Washington, DC.She was also an attorney at the House of Ruth Shelter, Domestic Violence Legal Clinic in Baltimore, MD.

11 February

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM Caraways

RECORDED & LIVE-STREAMED SESSION

Kim Nieves

Director of Research & Statistics
Administrative Office of Pennsylvania Courts
Kim Nieves, MSW, Ph.D., is the Director of Research and Statistics at the Administrative Office of Pennsylvania Courts. Kim teaches Program Evaluation, and Policy Analysis at the University of Pennsylvania School of Social Policy and Practice, and is a graduate of both the Masters of Social Work and the Doctorate of Social Policy programs at Penn. Kim completed her undergraduate work in psychology at the New School for Social Research. For the past four years, Kim has served as a Data Specialist representative for the Court Statistics Committee of the Conference of State Court Administrators.In her work, Kim synthesizes court statistics with the social science principles that inform her background by seeking innovative data visualizations, data tools and data access modalities that promote the use of court statistics by policy and decision makers.

12 February

Data Driven Decision Making

01:45 PM 02:45 PM Caraways

RECORDED & LIVE-STREAMED SESSION

Jordan Prince

Special Assistant to the District Executive
United States District Court for the Southern District of New York
Mr. Prince is the Special Assistant to the District Executive at the United States District Court for the Southern District of New York. In his role, Mr. Prince manages the Court’s public information and public outreach programs. This includes serving as the Court’s public information officer, responding to all questions from the press and public, and managing all high-profile proceedings before the Court, which have included USA v. Michael Cohen, and the PROMESA litigation. In addition, he is the Court’s liaison with the Southern District’s in- house press corps which consists of nearly 50 members of the press from over 20 different media organizations.
Mr. Prince also manages all official Court functions and events in his role of supervising public outreach programs, including overseeing visitor operations for foreign judicial delegations, mock trials, and student visits (~1,000 visitors/year).
Mr. Prince holds a B.A. in Religious Studies from American University in Washington, D.C.

12 February

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM Miller

Marcus Reinkensmeyer

Director of Court Services
Supreme Court of Arizona
Marcus W. Reinkensmeyer is the Director of Court Services for the Administrative Office of the Courts, Supreme Court of Arizona. Previously, he served as the Court Administrator, Chief Deputy Court Administrator and Director of Judicial Information Systems for the Superior Court of Arizona in Maricopa County.In the State of Illinois, Marcus served as Assistant Director for the Administrative Office of the Courts (Court Services Division), Court Administrator (17th Judicial Circuit), Assistant Superintendent of Juvenile Detention and Probation Officer.

He serves on the Board of Advisors for the Institute for the Advancement of the American Legal System and the Advisory Board for the International Journal on Court Administration. Marcus is Past President of the National Association for Court Management and the Arizona Courts Association, past Editor of the Court Manager and a former member of the Executive Board for the International Association for Court Administration. His articles appear in Judicature, The Judges’ Journal, the ABA’s JD Record, The Court Manager, Justice System Journal, Future Trends in State Courts, Arizona Attorney and Retrospective of Courthouse Design.

Marcus holds a bachelor’s degree from Michigan State University and a Master’s degree in Public Administration from Northern Illinois University, and is a Graduate Fellow of the Court Executive Development Program, Institute for Court Management (ICM). He is the recipient of the NCSC Warren E. Burger Award, the JMI Ernest C. Friesen Award, the Arizona Supreme Court’s Distinguished Service Award and the ICM Award of Merit.

11 February

Artificial Intelligence and the Future of Courts

09:45 AM 10:45 AM Pope

Diane Robinson

Director of Research and Justice Statistics
Arkansas Administrative Office of the Courts
Diane Robinson has been the Director of Research and Justice Statistics at the Arkansas Administrative Office of the Courts since 2015. Diane previously worked in the court system in Arkansas as state director of the CASA program and as the coordinator of the juvenile Court Improvement Program. Diane earned a PhD in Health Systems and Services Research at UAMS. She also has degrees from Indiana University and Texas A&M University, is a returned Peace Corps Volunteer, and is on the Conway School board.

12 February

Data Driven Decision Making

01:45 PM 02:45 PM Caraways

RECORDED & LIVE-STREAMED SESSION

Jason Schwartz

Clinical Director
Dawn Farm
Jason Schwartz, LMSW, MAC has been with Dawn Farm (Ann Arbor, MI) since 1994 and has served as the Clinical Director since 1999, overseeing services throughout Dawn Farm's continuum of care -- two residential treatment sites, a non-medical detox and outreach center, adult and adolescent outpatient services, corrections outreaches and transitional housing. Jason is also a lecturer at Eastern Michigan University’s School of Social Work.

Jason's service activities include committees and boards with: The Governor’s Task Force on Child Abuse and Neglect; National Association of Social Workers; Livonia Save Our Youth Coalition; Michigan Association of Alcoholism and Drug Abuse Counselors; and Families Against Narcotics of NW Wayne County.

Jason has conducted trainings and presentations nationally and internationally. He also blogs at www.addictionrecoverynews.com and has collaborated with Mr. William White on works addressing recovery-oriented supervision, the role of love in addiction counseling, sanctuary harm, and developing a "conspiracy of hope."

12 February

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Pope

Deborah Taylor Tate

Director
Administrative Office of the Courts for the Supreme Court of Tennessee
Deborah Taylor Tate currently serves as the Director of the Administrative Office of the Courts for the Supreme Court of Tennessee, the Conference of State Court Administrators and the Co-Chair of the National Judicial Opioid Task Force for state courts across the nation. She is a licensed attorney and Supreme Court Rule 31 mediator, who, in addition to her presently held office, also serves as Distinguished Senior Scholar at the Free State Foundation and Adjunct Lecturer at Vanderbilt University School of Nursing. She was twice-nominated to the Federal Communications Commission (FCC) by President George W. Bush and unanimously confirmed by the U.S. Senate in 2005. She served as Commissioner of the FCC until 2009, serving as chair of two Federal Joint Boards overseeing over $7B in advanced telecommunications services. At the time of her presidential appointment, Ms. Tate was serving as the chairman and director of the TN Public Service Commission . Her previous state positions also include executive director of the Health Facilities Commission and as senior staff -assistant General Counsel for then-Governor, Senator Lamar Alexander and a Senior policy advisor to Governor Don Sundquist for mental/behavioral health.In addition, she was director of the State and Local Policy Institute at Vanderbilt University. She served as chairman of the board of directors for Centerstone, Inc., the largest not-for-profit community mental health provider in the U.S., and presently serves on the national board of directors for the Centerstone Research Institute, the leading informatics, analytics and clinical research provider for behavioral health. She serves on the Board of Healthstream (HSTM) the national leading online provider of healthcare education and talent management in the healthcare/post acute sectors. She also serves as vice-chairman of the Multicultural Media, Telecom and Internet Council in DC. Tate received both her undergraduate degree and Juris Doctorate (J.D.) from the University of Tennessee and attended Vanderbilt Law School. She has received numerous local, national and international awards for her professional, public and nonprofit service including the first Laureate for Child Online Protection from the International Telecommunications Union in Geneva. Recently she was awarded the End Slavery Public Service award for her work with Human Trafficking.

11 February

From Crisis to Real World Solutions: State Courts Respond to the National Opioid Epidemic

09:45 AM 10:45 AM Caraways

RECORDED & LIVE-STREAMED SESSION

Suzanne Vickberg

Social-Personality Psychologist
Deloitte's Greenhouse Experience Team
Suzanne Vickberg is a Social-Personality Psychologist, as well as the Applied Insights Lead for Deloitte’s Greenhouse Experience Team. She uses Business Chemistry to help teams explore how their work is shaped by the mix of individuals who make up the team and the unique characteristics they each possess. She guides leaders and teams in creating cultures that enable each member to thrive and make their best contribution.

She also leads research and analytics on the Business Chemistry types as they relate to topics such as leadership, career priorities and aspirations, stress, and psychological safety. She’s the coauthor of an HBR cover feature article on Business Chemistry as well as a new book, Business Chemistry: Practical Magic for Crafting Powerful Work Relationships.
In the four years before she joined her current team, Suzanne held other roles at Deloitte, one of which involved establishing the organization’s first Workforce Analytics Center of Expertise focused on Deloitte’s own professionals. In another role she served as the storyteller of Deloitte’s workplace and culture, leading the team preparing Deloitte’s application for FORTUNE Magazine’s 100 Best Companies to Work For, an honor that the organization has consistently earned. Previous to her work at Deloitte, Suzanne served as the Assessment Practice Lead for the Great Place to Work Institute and as the Director of Change Initiatives for Planned Parenthood Federation of America.
Suzanne holds a PhD in Social-Personality Psychology from the Graduate Center at the City University of New York, and an MBA in Management and Organizational Behavior from the Stern School of Business at New York University. She was born and raised in Minnesota, and attended college at the University of Wisconsin, Madison where she double-majored in Psychology and Women’s Studies. She currently lives in Maplewood, New Jersey with her children.

11 February

Plenary: Click, Don’t Clash: Navigating the Future of Work with One Common Language

08:30 AM 09:30 AM Grand Ballroom

RECORDED & LIVE-STREAMED SESSION

11 February

Plenary Follow-Up: Discover Your Leadership and Work Style

09:45 AM 10:45 AM Miller

Tracy "T.J" BeMent

District Court Administrator
10th Judicial Administrative District of Georgia
Tracy "T.J." BeMent is the District Court Administrator for the 10th Judicial Administrative District of Georgia having worked in the courts for almost 20 years. Mr. BeMent works regularly with accountability courts, dispute resolution and other court programs in his District to conduct reviews, evaluations and process improvements. In addition, he sits on several statewide court improvement committees. Mr. BeMent received his undergraduate and graduate degrees from the George Washington University in Washington, DC and is currently pursuing a doctorate in Public Administration from Valdosta State University. He is also a Fellow of the Institute for Court Management. Mr. BeMent is active in professional organizations at both the state and national level, and T.J. is a past president of the Georgia Council of Court Administrators and currently the Vice President of the National Association for Court Management.

11 February

Advancing Society: Putting Courts Back in to Civics Discussion

03:45 PM 04:45 PM Izard

SHARED INTEREST GROUPS

Vicky Carlson

Court Administrator
First Judicial District
Vicky Carlson is the Immediate Past President of NACM. She is the Court Administrator in Scott County, Minnesota, First Judicial District where she is responsible for all operations of the court including criminal, jury, family, civil, juvenile, traffic, and probate. Ms. Carlson is also a past president of the Minnesota Association for Court Management (MACM). Ms. Carlson attended Metro State University and holds a bachelor’s degree in public administration. She is a Fellow of the National Center for State Courts, Institute for Court Management (2011).

11 February

Advancing the Profession: Share Your VOICE in the Future of the Court Profession

03:45 PM 04:45 PM Miller

SHARED INTEREST GROUPS

Rick Pierce

Judicial Programs Administrator
Administrative Office of Pennsylvania Courts
Rick Pierce, Judicial Programs Administrator, has served in the field of court administration for the past thirty years. Prior to his appointment at the Administrative Office of Pennsylvania Courts, Pierce was the district court administrator for the 9th Judicial District of Pennsylvania, Cumberland County.

As judicial programs administrator, he is responsible for implementation of programs and education in court administration at the general and limited jurisdiction court levels.

Pierce was elected to the National Association for Court Management Board of Directors in July of 2017 and currently serves as a director and vice chair of the Governance Committee of NACM.

Pierce served as the President of the Mid-Atlantic Association for Court Management from 2005-2006.He also served as President of the Pennsylvania Association of Court Management in 2000-2001.

A graduate of Washington and Lee University, Pierce received his Master’s in Public Administration from Shippensburg University in 1995.

11 February

Advancing the Profession: Share Your VOICE in the Future of the Court Profession

03:45 PM 04:45 PM Miller

SHARED INTEREST GROUPS

Tina Mattison

Deputy Court Administrator
Pima County Juvenile Court
Tina Mattison is the Deputy Court Administrator for the Pima County Juvenile Court, assuming this role in February of 2015.In her position, Ms. Mattison oversees Juvenile Probation, Detention, Children and Family Services, Information Technology Services, Facilities and Security, as well as the budget of $23 million.Pima County Juvenile Court is a general jurisdiction court located in Arizona, with over 425 employees.

Previously she spent 27 years working for the California Superior Court system, in both Orange County and Riverside County.Ms. Mattison was the division manager for Riverside Superior Court where she oversaw the clerk’s office and courtrooms for the Family Law bench.Prior to working in Riverside, Ms. Mattison worked for Orange County Superior Court.She began her career in Juvenile Court, but spent years supervising and managing in the following divisions:Juvenile Courtrooms, Court Reporter and Interpreter Services, and Criminal Courtrooms.Ms. Mattison also worked on national, statewide, and local case management projects.She managed a wide array of special courts, including Drug Court, Co-occurring Disorders Court, Homeless Outreach Court, DUI Court and Domestic Violence Court.

Ms. Mattison earned a Bachelor of Arts in English and a Masters of Public Administration from California State University Fullerton, and she is a 2012 graduate fellow from the Institute for Court Management.She has published an article on vicarious trauma for court staff entitled “Vicarious Trauma:The Silent Stressor.”Ms. Mattison has been a member of the National Association for Court Management since 1998.She is a member of the Arizona Association for Superior Court Administrators and currently serves on the National Association for Court Management’s Conference Committee.From 2015 to 2018, she previously served on the Supreme Court of Arizona’s Court Security Standards Committee.

11 February

Advancing the Profession: Share Your VOICE in the Future of the Court Profession

03:45 PM 04:45 PM Miller

SHARED INTEREST GROUPS

Alyce Roberts

Special Projects Coordinator
Alaska Court System
Alyce Roberts is the Special Projects Coordinator for the Alaska Court System. As a member of the court’s senior staff, she is the AOC’s primary liaison with the clerks of court. In this capacity, she is responsible for developing the annual statewide clerks of court conference program, facilitating the sessions and serving as a presenter. Alyce regularly works with court colleagues and justice partners to propose revisions to court rules and develop statewide clerical procedures. She serves on the Alaska Supreme Court’s Civil Rules Advisory Committee.She has worked for the Alaska Court System since 1989, holding a number of positions including clerk of court in Anchorage (the state’s largest general jurisdiction court). She serves on the National Association for Court Management’s (NACM) Board of Directors, chairs NACM’s Communication Committee, and she is a Fellow of the Institute for Court Management (2010).

11 February

Advancing the Needs of Others: Ensuring Accessibility in Your Courts

03:45 PM 04:45 PM Pope

SHARED INTEREST GROUPS

Paul DeLosh

President

Will Simmons

President-Elect

Tracy (T.J.) BeMent

Vice President

Kathy Griffin

Secretary-Treasurer

Vicky Carlson

Immediate Past President

Charleston Carter

Director

Michelle Dunivan

Director

Frank Hardester

Director

Greg Lambard

Director

Tina Mattison

Director

Rick Pierce

Director

Alyce Roberts

Director

Angie VanSchoick

Director

Jeffrey Tsunekawa

Director

Tyler Technologies

Collaboration & Lanyard Sponsor

Equivant

WiFi Sponsor

Conference Registration and Information

01:00 PM 06:00 PM Grand Foyer

Beat the Monday Morning Rush and pick up your name badge today! You'll need it for entry into Sunday Evenings Welcome Reception in the Exhibit Hall. 

Host Orientation

04:30 PM 05:00 PM Chicot

ECP Welcome Reception

05:00 PM 06:00 PM Riverview Room

Welcome Reception

06:00 PM 07:30 PM Governor's Hall I

Conference Registration and Information

07:30 AM 05:00 PM Grand Foyer

Got a question? Need some assistance? Our friendly conference staff will be at the registration and information desk early and until the day concludes. Stop by and say hi! 

Coffee Service

07:30 AM 08:30 AM Grand Foyer

Breakfast is on your own but grab a cup of coffee before you take your seat for the welcome and open plenary. 

Dr Is In

08:00 AM 05:00 PM Osage

The Doctor Is In program is a special on-site service which is offered solely to attendees of various national, regional and state court conferences throughout the year. The program offers conference attendees an opportunity to speak with one or more of NCSC’s court services professionals on any desired court topic, for no charge and with no further obligation.

Link to additional information http://www.ncsc.org/Services-and-Experts/The-Docto...

Conference Welcome

08:15 AM 08:30 AM Salon AB

RECORDED & LIVE-STREAMED SESSION

Plenary: Click, Don’t Clash: Navigating the Future of Work with One Common Language

08:30 AM 09:30 AM Grand Ballroom

What makes two people click or clash? Why do some teams excel while others fumble? How can we accelerate productive business relationships in a virtual and digital workplace? Whether your goal is to become a more effective leader, raise your level of performance, or enhance personal engagement, Business Chemistry can help you create a work environment where all types of people can thrive, despite conflicting perspectives and needs. NACM attendees will learn to better understand different working styles, improve interactions, increase collaboration and communicate more effectively.

Speakers

Suzanne Vickberg
Social-Personality Psychologist
Deloitte's Greenhouse Experience Team

Networking Break

09:30 AM 09:45 AM

RECORDED & LIVE-STREAMED SESSION

Program Sponsor Session

09:45 AM 10:45 AM Izard

RECORDED & LIVE-STREAMED SESSION

From Crisis to Real World Solutions: State Courts Respond to the National Opioid Epidemic

09:45 AM 10:45 AM Caraways

The opioid epidemic is hitting our courtrooms and communities hard. Access to treatment is critical but often non-existent. Deaths and suicides continue to rise. Babies are born with NAS (Neonatal Abstinence Syndrome) and removed to an overwhelmed child welfare system. This session will provide an overview of the work of the National Judicial Opioid Task Force including their just launched extensive online resource center which houses practical tools, bench cards, webinars, expert videos, and other educational resources for the entire court system.Learn today what you can do as a Court Administrator to save lives.

Speakers

Deborah Taylor Tate
Director
Administrative Office of the Courts for the Supreme Court of Tennessee

Artificial Intelligence and the Future of Courts

09:45 AM 10:45 AM Pope

Learn about Artificial Intelligence (AI) and how it’s being used in the courts. Explore policy and planning considerations, ethical concerns, and the future of courts as AI evolves.

Speakers

Raymond Billotte
Administrator
Judicial Branch of Arizona in Maricopa County,
Marcus Reinkensmeyer
Director of Court Services
Supreme Court of Arizona

Plenary Follow-Up: Discover Your Leadership and Work Style

09:45 AM 10:45 AM Miller

Attend this tailored session to help you improve the alignment and effectiveness of your teams and provide insight into your organizational structure.

Speakers

Suzanne Vickberg
Social-Personality Psychologist
Deloitte's Greenhouse Experience Team

Exhibit Show

10:30 AM 02:30 PM Governor's Hall I

Exhibit Show Lunch

12:00 PM 01:00 PM Governor's Hall I

RECORDED & LIVE-STREAMED SESSION

Rigorous Evaluation in the Law? Never!... But Wait, Maybe So!

02:30 PM 03:30 PM Izard

We will introduce rigorous evaluation in the law focusing on the randomized control trial (“RCT”). The audience will conduct a real RCT so be ready to fully immerse into evaluation and emerge equipped to bring the concept home to your court. You’ll never skip the evaluation piece again!

Speakers

Renee Danser
Associate Director of Research and Strategic Partnerships
Access to Justice Lab at Harvard Law School
RECORDED & LIVE-STREAMED SESSION

Procedural Fairness Through the Eyes of a Secret Shopper

02:30 PM 03:30 PM Caraways

Everyone understands the importance of procedural fairness. How do you know your court is practicing procedural justice? This session will discuss why our court engaged "secret shoppers" to visit the court to report on all aspects of procedural justice and how you can implement a similar program at your court.

Speakers

Brett Buckley
Presiding Judge
Thurston County District Court
Jennifer Creighton
Court Administrator
Thurston County District Court
Robyn Mazur
Director of Gender and Justice Initiatives
Center for Court Innovation

Court Resource Center - Advancing Seattle Municipal Court

02:30 PM 03:30 PM Pope

Court Resource Center: A social service hub within Seattle Municipal Court serving about 4,000 visitors annually. Learn about the successes and challenges in leveraging technology, partnerships, and court resources to provide on-site social services, basic needs, and rehabilitative support to vulnerable populations.

Speakers

CB
Carol Bell-Daniel
Probation Manager
Seattle Municipal Court

TBD

02:30 PM 03:30 PM Miller

Networking Break

03:30 PM 03:45 PM

SHARED INTEREST GROUPS

Advancing Society: Putting Courts Back in to Civics Discussion

03:45 PM 04:45 PM Izard

Civic education matters because such programs ensure that a respect and understanding of the rule of law remains a priority in our society. The courts, both through judges and court staff, can be an integral part of local civics education efforts. But what can you and your court do? Shared Interest Group, or SIG, sessions are facilitated discussions focusing on a particular topic or issue in the courts. A facilitator(s) will present a brief general background on the topic followed by input from those present. These sessions are meant as an opportunity to share experiences and perspectives on the topic as form of networking with your peers.

Speakers

Tracy "T.J" BeMent
District Court Administrator
10th Judicial Administrative District of Georgia
SHARED INTEREST GROUPS

Advancing Cybersecurity: Securing Our Courts

03:45 PM 04:45 PM Caraways

Cyberattacks are a daily occurrence. Many courts may not have sophisticated cybersecurity systems and dedicated personnel. But what can you and your court do protect sensitive court data and systems? Shared Interest Group, or SIG, sessions are facilitated discussions focusing on a particular topic or issue in the courts. A facilitator(s) will present a brief general background on the topic followed by input from those present. These sessions are meant as an opportunity to share experiences and perspectives on the topic as form of networking with your peers.
SHARED INTEREST GROUPS

Advancing the Needs of Others: Ensuring Accessibility in Your Courts

03:45 PM 04:45 PM Pope

According to the U.S. Census Bureau in 2015, there were nearly 40 million Americans with a disability. All courts have a legal obligation to take proactive steps to remove barriers to accessibility for people with disabilities. Come learn about or share ways in which courts can better serve customers with different disabilities, including hidden disabilities. Shared Interest Group, or SIG, sessions are facilitated discussions focusing on a particular topic or issue in the courts. A facilitator(s) will present a brief general background on the topic followed by input from those present. These sessions are meant as an opportunity to share experiences and perspectives on the topic as form of networking with your peers.

Speakers

Alyce Roberts
Special Projects Coordinator
Alaska Court System
SHARED INTEREST GROUPS

Advancing the Profession: Share Your VOICE in the Future of the Court Profession

03:45 PM 04:45 PM Miller

Ever wonder what NACM focuses its efforts and resources on and how it contributes to our profession? Come share your VOICE and help set the path for the NACM’s 2020-2022 Strategic Plan. Be on the forefront of our ever-evolving court profession! Shared Interest Group, or SIG, sessions are facilitated discussions focusing on a particular topic or issue in the courts. A facilitator(s) will present a brief general background on the topic followed by input from those present. These sessions are meant as an opportunity to share experiences and perspectives on the topic as form of networking with your peers.

Speakers

Vicky Carlson
Court Administrator
First Judicial District
Tina Mattison
Deputy Court Administrator
Pima County Juvenile Court
Rick Pierce
Judicial Programs Administrator
Administrative Office of Pennsylvania Courts

Conference Registration and Information

07:30 AM 12:00 PM Grand Foyer

Dr Is In

08:00 AM 05:00 PM

The Doctor Is In program is a special on-site service which is offered solely to attendees of various national, regional and state court conferences throughout the year. The program offers conference attendees an opportunity to speak with one or more of NCSC’s court services professionals on any desired court topic, for no charge and with no further obligation.

Link to additional information http://www.ncsc.org/Services-and-Experts/The-Docto...

Coffee Service

08:00 AM 09:00 AM Grand Foyer

Daily Announcements

08:15 AM 08:30 AM Grand Ballroom

RECORDED & LIVE-STREAMED SESSION

Plenary: Change Your Day, Not Your Life!

08:30 AM 09:30 AM Grand Ballroom

Today's working world can have you running 90 mph, hair on fire. The good news is that you don’t need to change your life to dramatically advance today’s courts and yourself, but you do have to Change Your Day. Here is what you’ll learn:

• How to double productivity during the last two hours at work

• The top 3 research proven ways to significantly reduce the hormone that makes you want to strangle people

• How to get off the “I wish I could spend more time with my friends and family” treadmill

• A more productive way to answer, “Why don't we do what we know we should?”

Speakers

Andy Core
Author/Speaker

Networking Break

09:30 AM 09:45 AM

RECORDED & LIVE-STREAMED SESSION

Extending the Core® to Your Court: Accountability and Court Performance

09:45 AM 10:45 AM Izard

The Accountability and Court Performance curriculum introduces attendees to tools that assist court leaders to move from performance measurement to managing performance based on those measurements. The course focuses on achieving competency in analytical skills to organize, collect, and analyze data; management skills focused on applying the knowledge gained from the data with the goal to improve the performance of operations; and communication skills to convey information about performance. This session aligns well with the Conference theme and prepares court leaders for the challenges of tomorrow

Speakers

Stephanie Hess
Supreme Court of Ohio
Interim Administrative Director & Deputy Administrative Director
RECORDED & LIVE-STREAMED SESSION

If Walls Could Talk: Can Good Signs Help Build Public Trust?

09:45 AM 10:45 AM Caraways

Successful courts know that how staff communicate with the public is key. But what messages do courthouse walls send through signage and other environmental factors? Do they convey professionalism and respect? This session will explore examples from a signage project in Manhattan and other real-world efforts to build public trust.

Speakers

Arlethia Howard
Borough Chief Clerk
Manhattan Criminal Court
Emily LaGratta
Deputy Director of Training & Technical Assistance. Director of Procedural Justice Initiatives
Center for Court Innovation

Plenary Follow-up: Production Under Stress

09:45 AM 10:45 AM Pope

The Productive Under Stress program provides seven key ideas and a formula to help you meet the challenges of tomorrow’s courts, especially when stress is high. You will learn how to:

Use the A=MAT theory to diagnose “motivation gaps”

Get yourself and your team unstuck when uncertainty is high

Implement better daily productivity patterns

Keep yourself and your team moving forward

Use “what’s the win” to increase collaboration

Speakers

Andy Core
Author/Speaker

Incubating Innovation – Serving Self-Represented Litigants with Portals and Artificial Intelligence

09:45 AM 10:45 AM Miller

Presented by the COSCA/NACM/NCSC Joint Technology Committee, learn about the key functionalities of a new statewide justice portal called Legal Navigator, as well as the rationale behind the curated experience, and its cutting-edge technology strategies that will allow for future nationwide replication. The Legal Navigator is designed to ensure that all people with civil legal needs can navigate their options.

Speakers

Stacey Marz
Director of Self-Help and Language Access Services
Alaska Court System

Networking Break

10:45 AM 11:00 AM

RECORDED & LIVE-STREAMED SESSION

Extending the Core® to Yyour Court: Workforce Management

11:00 AM 12:00 PM Izard

Drama free work environment. Do you have one? Want to know how to create one? Learn how to manage the players and proponents of drama in your workplace, coach them up our out and get focused back on the work of the court. This course is designed to help managers, supervisors and employees of any unit in any court throughout the nation who are looking to improve their work environment.

Speakers

Eric Brown
Chief Human Resources Officer
Colorado Judicial Branch
Mindy Masias
Chief of Staff
Colorado Judicial Department
RECORDED & LIVE-STREAMED SESSION

New Opportunities for the Extraction and Redaction of Data

11:00 AM 12:00 PM Caraways

Presented by the COSCA/NACM/NCSC Joint Technology Committee Hidden Treasure: learn how the rise of machine learning and other AI tools create possibilities for review, collection and processing of data in digital files at a speed and with pattern recognition beyond human capacity. These tools can support a host of judicial processes and help eliminate blind spots to spy problems early enough to respond with agility. Let’s discuss current uses for this technology and also create a treasure map about what the courts might find by using these resources in new and imaginative ways.

Speakers

Jennifer Bailey
Administrative Judge
11th Judicial Circuit
Jannet Lewis
Principal Court Management Consultant
National Center for State Courts

18 Ways Courts Should Use Technology to Serve Their Customer

11:00 AM 12:00 PM Pope

Courts have always focused on using technology to improve their internal operating processes. The Institute for the Advancement of the American Legal System (IAALS) recently issued a report making the case for “outward facing” technology – court applications deployed to improve the court customer’s experience. The report describes eighteen such technologies, gives examples of courts using them today, documents the benefits that accrue directly to the courts these investments, and explains the importance of the COSCA/NACM/NCSC Joint Technology Committee’s “component model” in furthering rapid adoption of them. John Greacen, the report’s author, will introduce you to the report’s concepts, the 18 ways, and specific court examples, incorporating the experience of the attendees.

Pack the Courtroom! Solutions for High-Profile Matters

11:00 AM 12:00 PM Miller

Is your Court prepared for a high-profile matter? Court proceedings can command heightened interest from the press and public, depending on the subject matter or the parties involved. This session will explore balancing the rights of a fair trial for the parties while upholding the rights of the press and general public.

The Southern District of New York is no stranger to high-profile trials. Many of these trials have unique challenges, including demands from the press regarding access to the courtroom, large attendance from members of the public, security and safety concerns, and the use of technology to enhance access.

We will explore the preparations that were made to handle such high-profile matters as USA v. Michael Cohen, the Puerto Rico bankruptcy matter, and the litigation of the New York City Housing Authority. With the explosion of real-time media coverage, high-profile court proceedings have become a reality TV event, often drawing large crowds and media coverage, and even rallies. As court administrators, it’s our job to ensure these proceedings are carried out impartially, while at the same time ensuring the media and public’s right to access. In order to do so court staff must plan for these matters, which have included the following at SDNY: USA v. Rahami, USA v. Ullah, and USA v. Saipov, all of which are terrorism related; USA v Skelos et al, and USA v Seabrook, both public corruption cases; and USA v. Cohen and DNC v. The Russian Federation et al, both high profile politically charged matters.

Managing High Profile Cases in the State Courts

Speakers

Edward Friedland
District Executive
U.S. District Court for the Southern District of New York (SDNY)
Jordan Prince
Special Assistant to the District Executive
United States District Court for the Southern District of New York

Lunch

12:00 PM 12:30 PM Salon AB

RECORDED & LIVE-STREAMED SESSION

Plenary: The Power of One

12:30 PM 01:30 PM

In September 1959, I was the youngest of five African American students admitted to Little Rock Central High School as it reopened after being closed for the 1958-1959 school year. During my three years at LRCHS I was shunned. No one in my homeroom ever greeted me or positively acknowledged my presence. No more than three students in my classes ever talked with or acknowledged me.

Twenty years after graduating, one classmate who had never spoken to me made certain that I was included on the class of 1962 reunion mailing list. He had dinner with me and my parents when no other classmates wanted to join us. Yet, as the evening went on, a surprising number of classmates came over to talk with me for the first time.

I learned that one person can be a powerful agent for change. Leaders, managers, and citizens need intestinal fortitude if they are to bear witness to the power of one. It takes courage to stand alone and do the right thing.

Speakers

Sybil Jordan Hampton
RECORDED & LIVE-STREAMED SESSION

Core Values, Narratives, and Leadership

01:45 PM 02:45 PM Izard

Authentic leadership is driven by our core values. In this session, we’ll play with the ways in which our personal narrative, and the narratives of others, can help clarify and strengthen leadership.

Speakers

Mike Hemphill
Director for Academic Programming
Clinton Presidential Center
Clarify Your Values.pdf Download Link
RECORDED & LIVE-STREAMED SESSION

Data Driven Decision Making

01:45 PM 02:45 PM Caraways

Data driven decision making relies on accurate and reliable data. Data visualization can be used to help courts understand the data they are collecting and also to improve the accuracy and reliability of case management data. Learn how to improve your data and use data to improve court performance.

Speakers

Kim Nieves
Director of Research & Statistics
Administrative Office of Pennsylvania Courts
Diane Robinson
Director of Research and Justice Statistics
Arkansas Administrative Office of the Courts

Court, Community and Tech Partners Remove Recovery Barriers

01:45 PM 02:45 PM Pope

Substance abuse treatment can be hampered by outstanding legal obligations. A collaboration between seven courts in Michigan and nonprofits in the recovery community provides technology to ease barriers by providing an online system for requesting and resolving open legal issues such as tickets, warrants, and unpaid fines.

Speakers

Judah Garber
Friend of the Court
Washtenaw County Trial Court
Jason Schwartz
Clinical Director
Dawn Farm

Intention: A Researched Based Practice to Organize and Achieve Goals

01:45 PM 02:45 PM Miller

Speakers

Matt Knight
Director of Education
Community Mental Health Center

Networking Break

02:45 PM 03:00 PM

RECORDED & LIVE-STREAMED SESSION

Plenary: Living Our Best Lives - Innovative Solutions for Success

03:00 PM 04:00 PM Grand Ballroom

As the conference theme implies many challenges are ahead for the court professional. Research from multi disciplines of psychology has identified 5 practices that keep us at our best….offering amazing outcomes for ourselves, our families, our work. You will need a funny bone and Kleenex for this presentation.

Speakers

Matt Knight
Director of Education
Community Mental Health Center